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Frequently Asked Questions
Do you have a question about waterproofing or foundation repair? Would you like to find out more about The Basement Guys™?
Answers to many of our customers' questions are right here for your convenience. If you have additional questions or comments, please contact us at (614) 476-3960 or email us today!
The Basement Guys is a 'full-service' company. What does 'full-service' mean?
My basement is finished. Will it be ruined after the work is complete?
Will my homeowners' insurance cover the cost?
I just bought a house and discovered a problem. Do I have any recourse against the previous owners?
Can work be done in the winter?
How long after I call will the job start?
Will the waterproofing get rid of the mold?
How much of a mess will I be left with?
Is the warranty transferable?
What makes The Basement Guys better than the competition?
What if I have a problem after the work has been performed?
Is financing available?
How much of a down payment is required?
What if I have to be at work while my basement is being fixed?
Can you give me a reference in my area?
The Basement Guys is a 'full-service' company. What does 'full-service' mean?
The Basement Guys is a full-service company because of the numerous services that we provide beyond waterproofing and foundation repair. We are your one-stop shop. View our residential and commercial services listed on the Web site.
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My basement is finished. Will it be ruined after the work is complete?
There is minimal disruption to the basement. In a majority of cases, we can revitalize a finished basement, and since we clean up all of the mess, you can use your basement as soon as work is complete.
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Will my homeowners' insurance cover the cost?
Homeowners' insurance will not cover the cost.
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I just bought a house and discovered a problem. Do I have any recourse against the previous owners?
Absolutely. The disclosure statement should have reflected the problem, and if the previous owners were are aware of the problem, they are obligated to fix it. You can discuss this with one of our representatives, and then your attorney.
Additionally, if you are selling a house, you have to fix the problem prior to selling the house.
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Can work be done in the winter?
Work can be completed year round.
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How long after I call will the job start?
Our response to you is 'when do you need the job completed?' We are flexible to accommodate our customers' needs. We will work nights and weekends to complete your job should you need work done in a certain timeframe.
In non-emergent situations or rushed timeframes, we will assess your basement, and determine the course of action. Because we work consecutive days, your basement can be finished in a week.
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Will the waterproofing get rid of the mold?
To get rid of mold, you need to eliminate the moisture. No company can guarantee the elimination of mold. We do, however eliminate the cause of mold, which is the moisture, as well as address the symptoms, such as odor.
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How much of a mess will I be left with?
There is minimal clean-up required from the homeowner. The Basement Guys do their best to clean for you.
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Is the warranty transferable?
Yes, the warranty is fully transferable to the next homeowner.
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What makes The Basement Guys better than the competition?
The Basement Guys provides full custom solutions for your unique needs. Our services and products are not one-size-fits-all. We assess your situation and provide the services to remedy your problem.
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What if I have a problem after the work has been performed?
We will take care of it for you. In the rare instance you have a reoccurring problem, your warranty covers all work performed.
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Is financing available?
Yes. We offer financing for most everyone. For more information please see the financing section of the Web site. We also accept all major credit cards.
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How much of a down payment is required?
Although the amount varies from job to job, we will work with customers regarding the minimum down payment. We do require a minimum down payment as a good faith deposit, but unlike our competition, half of the cost down is not required.
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What if I have to be at work while my basement is being fixed?
The Basement Guys is licensed, bonded and insured. All work is done by company employees; we do not use subcontractors. We can assure you that we have chosen our employees for their skills as well as integrity.
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Can you give me a reference in my area?
Yes. Contact The Basement Guys for a reference in your area. We also have testimonials listed on our Web site.
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