July 20, 2009

Dear Basement Guys,

We are writing today to express our gratitude to your firm for the excellent work performed on our house on July 13 through July 15, 2009. Following ground water flooding in our basement, we found an overwhelming number of basement waterproofing companies to choose from. In narrowing our options, we received one quote that was several thousand higher. We are so thankful that we ultimately decided to secure The Basement Guys to complete the work needed in our basement.

Jason Fry's presentation was unique in that he used a very detailed, yet easily understandable, Power Point slide show to visually explain what occurs around a house and basement foundation when a house is built, and how that interacts with rainwater. His inspection, excellent presentation, and answers to our many questions made us want to select your company as our contractor. Jason never made us feel pressured, unlike your competitors, and he actually helped to alleviate some of the stress in making such a huge financial decision. In reality, Jason actually left out home without a signed contract because at the end of his impressive presentation, we just were not sure which company was telling us the truth about what work we truly needed to have a dry basement and with work that was guaranteed.

Immediately after Jason left our home, we logged onto the Columbus Better Business Bureau site to, again, check out the multiple companies. Upon closer inspection, we found Jason had truthfully told us that The Basement Guys had only 2 resolved BBB cases in the past 3 years. Their competitors however, in the same 3 year period, each had several complaints and the company we had already signed up with had over 20 complaints, for multiple reasons, and some had not been resolved thru mediation. We were so shocked to see the differences that we immediately called and cancelled the contract we had signed but that was still in the "3 day right to refusal" window. Our next call was to The Basement Guys and we requested that Jason come back so we could sign the contract.

The work crew that showed up on July 13, on time and as scheduled, consisted of John (project supervisor), Joe#1, Joe#1, and Rob. All four men were very personable and professional. John explained exactly how each part of the process would work, and he was always available to answer any questions we had. Each member of the work crew was very respectful of our personal property, and always asked us before moving something or needing something from us. From the front door to the basement, the floors, steps, and all items in the basement were well covered or moved safely out of the way, as promised. We were amazed how quickly the demolition work went, and all that was accomplished the first day. We were even more surprised when John informed us that they would more than likely be finished by the end of the day 2! As promised, all work was completed by the end of day 2, July 14, including the installation of a glass block window. Clean-up was fast and complete and out final inspection found no issues. We did notice one minor issue the next day, which we relayed to the office. Joe came out the same day and took care of the issue in less than 15 minutes.

Today was the first day we experienced any significant rainfall, and my inspection of the sump pump showed no water whatsoever! Since The Basement Guys are the only company to fully guarantee their work, we can rest assured that if any issues do arise, the will be handled expeditiously.

Thank you again for your excellent work and fantastic crew. We hope we never have to see you again for water moisture problems; however, we do look forward to contacting you in the future when we are ready to take the next step and finish our basement living space.

Mark & Kathy

To: Doug Secrest

Rob and Stefen did an excellent job installing basement support strips.
They were efficient and precise in their work.

George Cremean

September 25, 2007

From: Anne Yates
To: The Basement Guys

Justin, Juan, and Stan (who worked on waterproofing my basement) did an excellent job. They were courteous, arrived on time and answered all my questions as the work progressed. They made the experience as painless as possible.

Sincerely, Anne Yates

September 27, 2007

The Basement Guys

Dear Sir or Madam,
Thank you so very much for sending Doug and Stan to fix our basement and crawl space. We were very impressed and grateful for their professionalism, courtesy and very hard work while they were here. They kept us informed of what to expect every day, and together with supervisor Nick, detailed the entire process. They completed every bit of work, beautifully, that was promised and got it done when they said they would.

Doug and Stan treated our home, our pets and us with the utmost care and respect. Despite all the work they did, we didn?t have any mess at any point in the process. We have already recommended The Basement Guys to our friends and will continue to do so. Please feel free to use us as references for your business in general and for Stan and Doug in particular.

Thank you for our beautiful new basement!

With best regards
Kelly Moran and John Key

To The Basement Guys,
Just a note to let you know that we are happy with the actual work that?s been done to our basement.

Alex and Joe have been professional & efficient during the job. Being recent transplants from California, we know little to nothing about basements and their waterproofing. The guys have been really good about explaining what?s being done and why.

We feel safe in the knowledge that the system will function the way it was explained to us.

We appreciate that the areas that they worked in have been left in much cleaner condition then they found them in. We had despaired of ever seeing our home back in livable state, but Alex and Joe have given us hope.

Thanks

August 24, 2007

Tammy Brooks
713 County Road 170
Marengo, Oh 43334

Basement Guys

I wanted to inform you that the gentlemen that performed the work on my basement were awesome! The first day they arrived they introduced themselves and let me know what would be going on. They arrived early each day and got right to work. I was very satisfied with the way they cleaned up everyday.

They came in smiling and left smiling and I know working in my basement was not a fun job. They were more than kind and courteous. I actually enjoyed seeing them arrive in the mornings. The basement looks fabulous, I am very pleased with the care that Alex, Joe, and the others took in doing this job and the results I now have.

I will recommend your company to others and I have to say it is because of the professionalism the gentlemen had throughout the process. You sent me a good and caring crew. If everyone that works for you is this polite and hard working, your company will thrive.

I am pleased with the basement. It is beautiful and dry. My basement was a scary place and now it is useable space.

Thank You,
Tammy Brooks

The guys were very nice and very professional. The carbon fiber looks great. The dust collection system could be improved so that the men have adequate cleanup equipment. The windows really look great, too. Thanks to Doug and Stan for a great job.

Jenny

I was very impressed with the workers (polite), the job, and the clean up.

Rose Davies

July 14, 2007

To Whom It May Concern:

This is to let you know that we were very satisfied with the job done by your workers on July 6th. The crew of 3 was punctual, hard-working, and professional. They worked to meet our needs and to solve existing site conditions to our satisfaction.
We would recommend their workmanship to others.

Thank You,
Susan Keeny

The Basement Guys

To Whom It May Concern:

I would like to offer my appreciation to your team. There was a high level of professionalism in getting the job done and a keen sense of responsibility. Their knowledge of and experience with the overall job was outstanding.

Additionally, their highly meticulous precision to detail and respect for my property was greatly appreciated. I am pleased with the work they did for me. Please pass along my appreciation to your team. I have already recommended your company to several of my friends. Thank you again.

Sincerely thanks,
Timothy Welch

June 27, 2007

To Whom It May Concern:

My husband and I needed some basement work completed on our home and decided to hire The Basement Guys to complete the project. Three men, Doug, Noe, and Nicholas, were sent out to our home to complete the project.

My husband and I would like to comment on the wonderful job these three men did while completing the work. All three men were professional, friendly, and hard working. At the end of the day there was never a mess that we had to clean up as they ensured that they left their work area clean. They were very hard working and we were impressed by how quickly the job was completed and the quality of their work.

We felt very comfortable with Doug, Noe, Nicholas in our home. Some of our neighbors also need the same work completed on their basement and we will be recommending The Basement Guys to complete the work. We feel very confident in that recommendation. Thank you for all your hard work, we really appreciate it!

Sincerely
Jason & Erin Crum

Dear Basement Guys:

I would like to send a letter stating that I am very impressed with your organization. We had an extensive amount of work done in our basement during the week of June 18, through the 23rd.The men on the job Rob, Danny, and Stan were very professional and did a nice job. Rob and his crew worked extremely hard to finish the job. The dedication these men showed was truly first class! I am sure that the staff feels blessed to have such good men.

I cannot go without thanking the rest of the crew who also worked so hard on the job. Bob and his digging crew was top notch and went out of their way to make us feel at ease while the walls of our basement were excavated.

This was a huge decision for my wife and I to make. We want to finish our basement and enjoy it for a few years, and now we can do that knowing that our basement is in great shape, thanks, to the ?Basement Guys?!!

Sincerely
Joe & Stephanie Wesner

Philip Bertrand

6504 Cranwood Sq W
Columbus, OH 43229

The Basement Guys
7017 Americana Parkway
Reynoldsburg, OH 43068

June 29, 2007

Dear Sir/Madam:

Today, your production staff completed the work in my basement and I am very satisfied with the work and neatness of the project. It was very well done. Your staff explained the process each step of the way and always kept me informed on any decisions they were making. I very much appreciated the information they provided. All the work was completed to my satisfaction in the time allotted.

Should I meet this same problem in the future, I know who I'll call: The Basement Guys.

Sincerely,
Philip Bertrand

Basement Guys:

I just wanted to write and let you know how much we appreciate the job you did and the crew that did the job.

The guys: Alex, Bob, and the rest, showed up on Monday morning at the time they said they would. They were in company vehicles, clean, smiling and polite. They answered my questions and listened to my suggestions happily.

The work progressed at a steady pace and it was over before we expected; those guys are fast. Now, our basement is a valuable asset to our home; instead of a wet, muddy liability.

Thank You!

From the first phone call, until the final sign off, I never felt pressured to take on more than what was needed to get my basement dry. The inspector, Clint, was honest and easy to talk to; Jason was helpful and understanding, yet firm and confident. I can?t say enough about my crew and foreman, they were great, hard working Americans that make me proud of this country.

Thanks again, and we will be singing your commercial jingle for weeks, maybe years!

Robin Edwards and Carl Rieske
Ashley, Ohio

Dear Basement Guys,

I wanted you to know that the crew of men you sent to our home to work on our basement was the hardest working group of men I have ever known. Not only did they work hard and efficiently, they were respectful of us and our home. Justin and his team are truly an asset to your organization.

We are very pleased with the work done and the way that it has changed our basement. Give our sincere 'thank you' to Justin and hi team for a job well done.

Sincerely,

Chris Finley

To the Basement Guys:

I just wanted to take this opportunity to thank you for the wonderful job you did for us on our basement waterproofing. My husband and I were kept informed every step of the way from the original interview to the finished job and let us know what would be good for our basement situation. We were told about all the bells and whistles but they did not necessarily pertain to our problems we were having. We were not pressured and were able to tweak the job to our needs.

The workers were polite and neat in their work and got the job done in a reasonable amount of time. They were also respectful of our property and cleaned up after the job was done. I would highly recommend The Basement Guys.

Sincerely

Mary E. Frank

I found the Basement Guys work very satisfactory, with the sales representative quite helpful and informative. He listened to my needs and explained exactly what my basment needed and what The Basment Guys could do to solve those problems.

THe workers who came out and di the work were very polite and knowledgable about their business and their work was more than satisfactory, also. They came on time for their appointment and were done in the time they said they could do it, which was only four days.

My house, which was built in the 1930's, always had a very wet basement and was never a "friendly" place for any of the chores or activities that one would like a basement for. The Basement Guys knew exactly what to do, not only to get it dry, but to also make it a livable space, which will not only add ot the enjmoyment of living in the house, but will improve its overall property value as well.

Sincerely,

Robert E. Pearce

5/31/07

I was very happy with the men from The Basement Guys. They were here on time, and covered all my floors. Also, they were done in a reasonable time. I am very happy with the work.

Barbara Counts

5/24/07

TO: The Basement Guys

I would like to tell you that the work being done the las 2 days has been great. They were very courteous and polite.

The foreman was very good and helpful in explaining the job that's being done from start to finish.

Thank you,

Patricia

P.S. I would recommend them to my neighbors and friends.

03/03/06

"The Basement Guys"

First and foremoust, I want to thank the Basement Guys for saving our house. We had a few quotes from their competitors - most notably J.D. Basement Systems. J.D.'s bid was more than double. J.D. tried to pressure us into going with them. We are glad we didn't.
Victor was our sales rep. A straight-forward down-to-earth guy who didn't use high-pressure sales tactics. Victor simply explained what we needed to do to save our home. He was able to crunch numbers to work around our budget.
The crew that came to work on the basement were kind, friendly, and, above all, professional. Adam and Derek both took the time to explain the work that was being done each day - from installing the drainage system, beams, and replacing wornout blocks. Not only did the crew do an A+ job, but we made a few friends in the process.
In closing, we thank The Basement Guys for doing a great job from start to finish in all aspects of the job.

Thanks again,

Mike Savage and Mary MacDowell

Dear Basement Guys:
"This letter is sent to commend your company on the outstanding job your employees did at our home.

"All your employees acted in the highest professional manner throughout the few days it took to complete the job. They were very polite and answered any questions I had. They were also very careful not to damage anything on my property or abutting properties, even though they had to work in very confining quarters.

"It is very refreshing for a customer to get such great service from a company that has to complete jobs that are really the toughest reconstructive ones on residential properties.

"Your company is at the top of my list for the work you do and will highly recommend you to any relatives and friends."

Dear Andy:

"It has been a pleasure to have Jeff and his crew of fine young men work in our home over the past three days. Prior to the start of the project I had many concerns abut whether the crew would care for our home in a respectful manner. From the moment the 'Basement Guys' arrived my fears were put to rest. Jeff kindly explained each step of the project and really did an excellent job of educating me about the process. In addition, they protected our floors and our landscaping outside from damage. (THANK YOU!) Even the bathroom used by five men was kept neat and clean!

"It's obvious that Jeff and the crew take real pride in the quality of their work. One young man had a 'bad back' and I suggested he needed to find a less strenuous job. His response was, "Oh, no, I love this job."

"It's a pleasure to have men with such positive, mannerly attitudes work in our home. Every one of them was polite and took the time to answer my questions. I never worried about leaving while they worked. I knew our home was in good, caring hands!

"Thanks 'Basement Guys.' You're the best!"

Dear Mr. Jeff Ross:

"On June 26th and 27th, four very nice men came to our home to replace the drainage system in our basement.

"They arrived early on Wednesday morning. They all introduced themselves and were extremely courteous and polite the entire two days.

"These men worked very hard, they seldom took breaks and completed the job before it was expected.

"I just wanted you to know that you should be proud to have Shawn, Chris, Joe, and Jeff on your staff. They did a wonderful job!"

To TBG and AFS:

"I prefer the logo 'Advanced Foundation Solutions' because of their obvious expertise and knowledge of basement problems. However, 'The Basement Guys™' suggests motivated, cheerful, cooperative, positively oriented men. I was especially impressed by Jerry the foreman. He clearly understood the problems and solutions even to the point of correcting and improving the work of a previous company. I have never met a more positive and dedicated member of the service community. Thank you TBG and AFS."

Dear Joe, Nick, Arthur, and Tony,

"Thank you for all your hard work at our house last week. You guys are awesome. We enjoyed talking with you and liked how friendly and courteous you were. We hope you're proud of the skills you have to do with your job. We certainly have a lot of respect for you."

We want to thank you for sending such nice people to fix our basement.

We want to thank you for sending such nice people to fix our basement. They are polite and hardworking, as well as great babysitters when 3-year-olds get in the way.

"I really appreciate a company that is honest and you should be proud of these guys, as they know how to do their job right. They cleaned everything up when they were through, also.

"Thank you!"

"I am writing this letter of appreciation for the nice work the crew consisting of Joe Blevins, Josh Hart, and Tony Byrum did on my recent wet basement problem. The guys worked very hard and tried to keep things reasonably clean as they could while doing their work. Whenever I had a question or concern they answered all of my questions and then proceeded to go back to work. I was very satisfied with the work performed and they way they went about doing it.

"I would gladly have all three guys back anytime should the need arise."

Dear Basement Guys:

"You guys are great! When you first arrived you laid out your game plan, followed it, kept us abreast of any concerns, and finished on time according to plan. Your crew of Foreman Jerry, Joe, Nick, Jeff, and Josh were well-mannered and task-oriented. We felt very comfortable with all of them.

"For the first time in years I'm looking forward to Spring showers - bring them on! Thank you again for a job well done."

Dear Basement Guys:

"We were very pleased with your 3 workers: Jerry Ross, Shawn Sanders, and Chris Olson.

"They took the time to explain what they were doing with each step and finished the job in a timely manner as quoted by Bill Myers.

"If I hear of anyone that needs basement waterproofing I would highly recommend your company.

"They were three of the nicest, most courteous, and most respectful young men I've met."

Dear Andy:

"I wanted to wait till we had rain so I could be sure when I thanked you and your company people that everything was great in my basement and it is.

"I am so pleased with the way it looks, feels and even smells.

"I also want to compliment your crew. They were so polite and hard working, they were considerate about my house and yard. I certainly will pass your name anytime I can."

Thanks Again,
Shirley B.
Grand Rapids Oh.